Services & Support Information
ITS Helpdesk
- ITS service and product support 24/7 single point of contact
- Outbound customer contact (follow-up)
- àËÅöÊÓƵ and ITS service announcements and communications
- àËÅöÊÓƵ Emergency Web Service (EWS)
Customer Services
- Case management system self-service account administration, configuration, support, change management, survey management, and training
- Case management system metrics, report production, and support including àËÅöÊÓƵ institution open support request reports
- àËÅöÊÓƵ Listserv managed mailing list setup, administration, configuration, subscription, and support
- Call Center telephone system self-service content ownership (Service Information Message)
- Athens ITS new employee workstation and case management system orientation
- Athens visitor network password administration
- Helpdesk Information/Knowledge Repository web site administration